Tag Archive for: Thelen Total Construction

A newly constructed Thelen Total Construction home - built to look like a 19th century farmhouse.

A newly constructed Thelen Total Construction home – built to look like a 19th century farmhouse.

Why this is a great question to ask a builder.

The National Association of Homebuilders estimates that it takes at least 3 to 5 years to create a sustainable building business. Most builders never get there: residential contractors have a failure rate higher than nearly every other business type, surpassed only by restaurants.

Only the strongest  homebuilding companies survive.

High-end custom home building is even more competitive. The few companies that rise to the top of this challenging niche are financially sound and professionally managed. They work to exacting quality standards. They know how to keep customers happy. These top builders all have a lot of experience. One only learns to excel at building complex homes for demanding customers by, well, building complex homes for demanding customers.

But it’s not just a numbers game. Besides having completed lots of homes for lots of people, the best builders make a point of learning something from each job. They spend time at the end of the project analyzing what worked and what didn’t, and they put those lessons to work on future projects. That’s one reason they have risen to the top of their markets.

Another reason is that they stay abreast of industry trends. Like everything else in today’s world, the demands on builders are growing faster than ever. They include ever-evolving tastes in home design, as well as codes, standards, and regulations. Successful, experienced builders educate themselves and their staff on these trends and smoothly incorporate them into their business practices.

Tuscan villa home constructed by Thelen Total Construction featured in 2015 Parade of Homes.

Tuscan villa home constructed by Thelen Total Construction featured in 2015 Parade of Homes.

Depth of experience and a culture of learning have direct benefits for customers. Top builders systematically track the time and money required to complete each project.  Over the years, they have learned exactly what can and cannot be accomplished with a given schedule and budget. And they have developed the communication and problem-solving skills to help customers reconcile the vision with the reality.

Experienced custom builders will also have earned the trust of their business partners. A long track record with material suppliers ensures the best prices and delivery schedules. And because like companies tend to flock together, experienced professional builders have long-term work relationships with the most experienced and professionally managed trade contractors in town, including plumbers, electricians, and HVAC companies. These relationships play a huge role in getting the job done right for a fair price and in a timely manner.

Rustic lodge design home

Long after the home is complete, these relationships ensure quick responses to warranty requests. In fact, customers can be confident that if a warranty item needs servicing a few years down the road, the experienced pro’s team will be around to take care of it. How many new companies can offer that peace of mind?

The point is that high integrity, great communication skills, and a track record of successful projects and satisfied customers raise the odds of a smooth building process. Hiring a professional company with the resources needed to do a great job, on time, and with minimal stress pays off big in the long run.

Randy - LBA Hall of Fame

It was a very special night for Randy Thelen, who was inducted in the Lakeland Builders Association’s Hall of Fame at its annual Holiday Party and Officer Installation Ceremony on December 11, 2015. This award was a surprise to Randy Thelen, who graciously accepted the award from Susan Keel, the 2016 President of LBA and from his peers that evening.

Lakeland Builders Association owes its existence to a core group of area builders, including Randy Thelen who started Lakeland Builders Association in 1979 with $2,000 borrowed from the South Central Wisconsin Builders Association. The founders of LBA knew that vast educational and support opportunities available as members of the National Association of Home Builder would encourage and promote continuous improvement of the industry and the individual members. They looked forward to working with individuals and companies in the new association that would be held to high ethics, education and training standard as part of their affiliation. This type of dynamic organization benefits the public as well; creating a source of trusted and reputable contractors to choose from all facets of the building industry.

As a LBA founding member, Thelen Total Construction holds the distinction of being the company with the most years of membership in the association . Over the 36 years, Randy Thelen was responsible for bringing in more members to LBA than any other member.

Randy has served as President of Lakeland Builders Association three times, and has served on the LBA Board of Directors three times. He also served as Wisconsin Builders Association Southern Area Vice President, as has served as Past National Director of the National Association of Home Builders.

Thelen Total Construction has participated in the LBA Parade of Homes 25 times over the last 26 years; showcasing 43 distinctive homes, and is an exhibitor each year at the annual LBA Home Improvement Expo.

“We find membership in Lakeland Builders Association invaluable to our company,” stated Randy. Over the years, I’ve stepped down from a leadership role, because other members have much to contribute, and their involvement in the association would prove to be invaluable to them as well. For instance, Melody Fehling our office manager at Thelen Total Construction, has been involved with the LBA over the last dozen years, serving on several committees. This year she’ll chair the Parade of Homes and serve on the LBA Board of Directors.”

Lakeland Builders Association is a not-for-profit association serving the building industry and represents more than 150 members.  Members are individuals from companies involved in the construction, development, remodeling and servicing of single and multifamily homes in Walworth County and the surrounding area.

Thelen Total Construction Kitchen

Building a new home – more than any other endeavor tends to pit dreams against the hard reality of cost.  And it’s pretty common for the homeowners’ vision to be out of sync with the budget and actual costs to build. That can be disappointing, but there can be creative solutions that reduce building costs while still delivering that vision.

The solution to the budget conundrum involves more than shrinking the size of the home and giving up favorite features and amenities. The method for finding the happy medium is called ‘value engineering.’ It’s a way of doing everything that optimizes the return on every dollar, and it’s not just a random cost-cutting exercise. Instead it’s a systematic and thoughtful approach to satisfying the homeowners’ most important needs while still honoring the budget.

We put on the “value-engineering glasses” when initial pricing is completed and it looks like the home design and materials will need to be modified to keep it in budget. An experienced builder knows of alternatives that lower costs while maintaining quality. The goal is to support the homeowners in making informed choices.

It’s not unusual to be able to shave tens of thousands of dollars off the budget for a custom home by making a lot of small adjustments that only minimally impact the home’s look and feel—if you know how to do it right.

How does a builder know where to make those adjustments?

By asking the right questions in the right way, identifying patterns in the answers, and reading between the lines. A builder who is good at this can often uncover priorities that the homeowners weren’t able to articulate. Solutions can then be tailored to those priorities.

For instance, if the conversation reveals that the homeowners aren’t likely to use the front porch very often, they may be receptive to making it smaller. If a priority is a large kitchen with high end appliances, having a simply designed family room can completely acceptable. Where substitutions must be made, the trick is in knowing which lower-cost materials and design features will deliver the needed performance, aesthetic, or warranty features, while not increasing maintenance costs or reducing the home’s longevity.

Value engineering can also include reducing exterior wall space by simplifying the facade. Exterior walls cost a lot more to build than interior walls, so a facade with fewer corners, nooks, and crannies will require less materials and labor. Changes could be as simple as moving windows or doors a few inches to eliminate framing members, or as complex as adjusting the home’s footprint to minimize waste in roofing and siding without sacrificing interior space.

It even means working with subcontractors to redesign pipe, wire and duct runs. In fact, good value engineering is a team effort, and a good team of subcontractors will be accustomed to helping make it work.

Budget is a very important factor in home building. During the design and the building process, fully understanding what the essentials are for the new home, and considering what are the “nice to include if budget allows”, helps you make informed decisions to create a home you’ll enjoy for a lifetime.

2015 GuildQuality Guildmaster AwardGuildQuality, an independent customer satisfaction surveying company, has given the Guildmaster Awards since 2005 to recognize service excellence in the building, remodeling, contracting, and home services professions.

The GuildQuality team reviewed more than 1,100 applicants for its 2015 Guildmaster Awards. Thelen Total Construction received a Guildmaster with Distinction Award by GuildQuality for superior delivery of customer care. More than 300 builders and remodelers in the United States also received Guildmaster Awards.

 Guildmaster Qualifications

In granting the awards, GuildQuality considers two primary metrics for each candidate: The percentage of customers who would recommend and the percentage of customers who responded. Incorporating a high response rate in the calculations enables GuildQuality to confidently recognize top performing companies.

The average customer recommendation rate for businesses is approximately 70% in the home building and remodeling industry.  In order to receive a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater. Our recommendation rate is consistently 100%.Thelen Total Construction Custom Home Builder

Last week I took a phone call from a homeowner we built for eight years ago. Expecting a call about a maintenance issue, I was very pleased to hear the homeowner say, “No, there’s nothing wrong. I was just thinking about our home and our great experience and felt I never took time to thank Randy personally for building us such a beautiful home.” That feedback describes one of the things I love about our GuildQuality membership; reading the positive comments from our clients, and being able to share them with our team. We are not perfect though. We also share with the team where it’s indicated we need to try harder.

Said Randy Thelen, President of Thelen Total Construction, “GuildQuality helps us manage our most valuable asset – our reputation. We rely on GuildQuality to independently gather client feedback and measure satisfaction so we can continuously improve our business. Supported by comprehensive reporting tools, GuildQuality helps us stand out in a competitive market.”  For more information, visit www.guildquality.com.

 

For more on the 2015 Guildmaster Award and qualifications, visit Guildmaster Awards.

 

One of the many photos of Thelen Total Construction homes saved to Ideabooks.

The people have spoken. Houzz counted how many times the more than 25 million monthly Houzz users clicked to add a photo to an ideabook in 2014, and we were one of the professionals with some of the most popular photos; the ones added to the most Houzz Ideabooks – earning us a 2015 Best of Houzz Design Badge.

In addition to the 2015 Best of Houzz Design Award, Thelen Total Construction also earned a 2015 Best of Houzz Service Award; determined by a variety of factors, including the amount and quality of client reviews received in 2014.

Houzz is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish – online or from a mobile device. From decorating a room to building a custom home, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world.

Houzz is a wonderful way to showcase the beautiful custom designed homes we’ve built, and it has become a great resource helping clients define their personal style in their Houzz Ideabook; of what makes a house a home to them.

Houzz is the easiest and most enjoyable way for people to find inspiration, get advice, buy products and hire the professionals they need to help turn their ideas into reality. We are honored that our work has been recognized among other respected professionals.