We were excited to be notified that Thelen Total Construction was recently selected by GuildQuality for their Guildmaster Award for superior delivery of customer care!
In granting the Guildmaster Award, GuildQuality considers two primary metrics:
The percentage of clients who would recommend Thelen Total Construction and the percentage of clients who responded to the GuildQuality Survey. 88% of our clients since 2005 have responded to the Guild Quality Satisfaction Survey. From the responses, Thelen Total Construction achieved a 100% recommendation rate from clients!
Since 2005, we saw the value of GuildQuality membership in order to gain direct feedback from our clients. As Randy Thelen explained, “If we had surveyed clients ourselves, we may not have received a totally candid response back. And we strongly feel in order to continue to succeed – we need to know where we are meeting and exceeding expectations, and where we are falling short from the vantage point of our clients. GuildQuality surveying helps keep our focus on client service company-wide. We can acknowledge employees and subcontractors who are doing a great job, and we are able to make necessary corrections where needed.”
Listening, working closely with our clients and addressing their individual needs is what kept us in the custom home building business for almost four decades. Our continued success depends on happy clients referring friends and neighbors.
Today, people are also looking at online reviews to help them make all kinds of buying decisions. Which review sites can you trust for one of the most important decisions you’ll ever make? GuildQuality is completely independent and surveys all clients, so you can be assured of its accuracy and integrity. So even if you don’t have a family member or friend who could recommend a custom home builder, you can trust the legitimate customer reviews on the GuildQuality’s website; helping you make a very informed decision on the right builder for your new dream home or renovation project.